Privacy Policy
Last updated: October 2024
CISP Specialised Care (ABN available on request) is committed to protecting the privacy of our clients, staff, and website visitors. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What information we collect
We collect personal information necessary to provide our services, including: full name, date of birth, and contact details; health and medical information relevant to your care; NDIS, DVA, or aged care funding details; emergency contact and next-of-kin information; and information provided by referrers, GPs, or other health professionals.
2. How we collect information
We collect information directly from you or your authorised representative, from referrers such as GPs, hospitals, and support coordinators, from government agencies such as the NDIA and DVA, and through our website contact and referral forms.
3. Why we collect information
We use your personal information to assess your care needs and develop a care plan; deliver and coordinate your services; communicate with your health team, family, and carers (with your consent); meet our legal and regulatory obligations as a registered NDIS, Support at Home, and DVA provider; and improve our services.
4. Health information
Health information is sensitive information under the Privacy Act. We collect and use health information only where it is necessary to provide your care or where you have given consent. We take additional steps to protect health information, including restricting access to authorised staff only.
5. Sharing your information
We may share your information with other members of your care team (with your consent), government agencies such as the NDIA, DVA, or the Aged Care Quality and Safety Commission as required, and our contracted service providers who assist us in delivering care. We do not sell or rent personal information to third parties.
6. Storing and protecting your information
We store personal information securely in electronic and paper-based systems. We take reasonable steps to protect information from misuse, loss, unauthorised access, modification, or disclosure. Staff access to personal information is restricted on a need-to-know basis.
7. Accessing and correcting your information
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond within 30 days.
8. Website and cookies
Our website may collect non-identifiable information such as browser type, pages visited, and time spent on the site for analytics purposes. We do not use cookies to collect personal information without your knowledge.
9. Complaints about privacy
If you believe we have mishandled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
10. Contact us
For any privacy-related enquiries, please contact CISP Specialised Care at support@cisp.com.au or call 08 7084 6680. Our head office is located at Shop 7, 1271–1275 Grand Junction Rd, Hope Valley SA 5090.
If you have questions about this policy or how we handle your information, please contact us.