Feedback & Complaints
Your feedback helps us improve
We are committed to providing safe, high-quality care. If something has not met your expectations, or if you would like to share a compliment or suggestion, we want to hear from you.
Our commitment to you
CISP Specialised Care takes all feedback seriously. We treat every complaint as an opportunity to learn and improve. You will not be disadvantaged in any way for raising a concern, and your care will not be affected.
How to raise a concern or complaint
Contact us directly
In the first instance, please speak with your care coordinator or contact our office. Many concerns can be resolved quickly through a conversation.
Put it in writing
If you prefer, you can submit your feedback or complaint in writing using the form below or by emailing support@cisp.com.au. Please include as much detail as possible.
We investigate
We will acknowledge your complaint within two business days and aim to resolve it within 10 business days. We will keep you informed throughout the process.
Resolution and follow-up
We will contact you with the outcome and any actions we have taken. If you are not satisfied with our response, you have the right to escalate to an external body.
Submit your feedback
Use this form to share a compliment, suggestion, or complaint. All submissions are treated confidentially.
External oversight bodies
If you are not satisfied with how CISP has handled your complaint, you can contact the following independent bodies:
NDIS Quality and Safeguards Commission
For complaints about NDIS services and supports.
1800 035 544www.ndiscommission.gov.au
Aged Care Quality and Safety Commission
For complaints about aged care and Support at Home services.
1800 951 822www.agedcarequality.gov.au
Department of Veterans' Affairs
For concerns about DVA-funded community nursing services.
1800 838 372www.dva.gov.au